Appointment Policies
Everything you need to know when planning your visit to DeNOVO.
Thoughtful care starts with time set aside specifically for you. Please review our appointment, booking fee, cancellation and no-show policies before your visit.
APPOINTMENTS
Your Appointment
Appointments at DeNOVO are scheduled individually to allow adequate time for your consultation, assessment, treatment if applicable, and questions.
Please arrive on time for your scheduled appointment. If it is your first visit, any required forms should be completed before your appointment whenever possible.
Appointment Confirmation
You will receive confirmation and reminder communications using the contact information provided when your appointment is scheduled.
Patients are responsible for ensuring their contact information is accurate and for keeping track of scheduled appointments.
CREDIT CARD ON FILE
Credit Card on File
A valid credit card is required to reserve all new patient appointments and will be securely stored through our booking system.
Your card will not be charged at the time of booking unless a consultation fee or treatment deposit is required. It will only be charged in accordance with our cancellation, no-show, and booking fee policies.
BOOKING FEES AND DEPOSITS
Consultation Appointments
A $100 consultation fee is required to reserve a consultation with Dr. Sandra. This fee covers your individualized assessment and treatment planning.
If you choose to proceed with treatment, the full $100 consultation fee will be applied as a credit toward treatment booked within 60 days of your consultation.
Treatment Appointments
A $100 deposit is required to reserve a treatment appointment. Your deposit will be applied in full toward the cost of your scheduled treatment.
RESCHEDULING
Rescheduling
We kindly ask for at least 48 hours of notice if you need to reschedule your appointment. Your consultation fee or treatment deposit may be transferred to a rescheduled appointment.
Late Reschedules
Appointments rescheduled with less than 48 hours of notice are considered late reschedules and may result in the loss of your consultation fee or treatment deposit.
CANCELLATIONS AND NO-SHOWS
Notice Period
We kindly ask for at least 48 hours of notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the appointment time to another patient.
Late Cancellations
Appointments cancelled with less than 48 hours of notice are considered late cancellations and may result in the loss of your consultation fee or treatment deposit.
No-Shows
If you do not attend your scheduled appointment and do not provide notice, your consultation fee or treatment deposit will be forfeited. A new fee or deposit may be required to schedule another appointment.
ADDITIONAL INFORMATION
Guests and Children
Guests are welcome to accompany you to your appointment. However, to allow your appointment to remain focused on your care and to maintain a safe clinical environment, we recommend making alternative arrangements for children whenever possible.
If you need to bring a child to your appointment, please let us know in advance.
Exceptional Circumstances
We understand that unexpected situations and genuine emergencies can arise. Please contact us as soon as possible, and circumstances will be considered individually.
QUESTIONS ABOUT YOUR APPOINTMENT?
We're Here to Help
If you have any questions about your upcoming visit, our policies or how to prepare, please contact us. We're happy to help.
CONTACT US