Privacy

Last Updated: September 2026

DeNOVO Cosmetic Clinic ("DeNOVO," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, subscribe to our communications, or submit an online consultation request.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

• your name;
• email address;
• telephone number;
• information you voluntarily provide through contact or consultation request forms;
• treatment interests or concerns you choose to share;
• communication preferences and marketing consent;
• information submitted when subscribing to our email communications; and
• technical information about your interaction with our website, such as browser type, device information, IP address, referring pages, and website activity where applicable.

Please avoid submitting detailed or urgent medical information through general website contact forms. If additional health information is required for your care, we may request that it be provided through an appropriate clinical or secure communication system.

How We Use Your Information

We may use personal information to:

• respond to questions and inquiries;
• contact you regarding a consultation request;
• schedule or facilitate appointments;
• communicate with you about our services;
• provide newsletters, clinic updates, promotions, or educational information where you have provided the appropriate consent;
• operate, maintain, secure, and improve our website;
• understand how visitors use our website;
• measure the effectiveness of our advertising and marketing activities;
• comply with applicable legal and regulatory requirements; and
• protect the rights, safety, and security of our patients, visitors, clinic, and others.

We limit the collection, use, and disclosure of personal information to purposes that are appropriate and reasonably necessary.

Personal Health Information

When DeNOVO collects personal health information in connection with the provision of healthcare services, that information is handled in accordance with applicable Ontario privacy legislation, including the Personal Health Information Protection Act, 2004 ("PHIPA"), where applicable.

Information submitted through this website does not necessarily become part of your medical record.

Clinical information and medical records may be maintained separately through the clinic's electronic medical record or practice management systems.

Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified at the time of collection and as otherwise permitted or required by law.

Where appropriate, we will obtain additional or express consent, particularly where information is sensitive or will be used for purposes beyond those reasonably necessary to provide the requested service.

You may withdraw your consent, subject to applicable legal, regulatory, or contractual restrictions.

Service Providers

We may use trusted third-party service providers to support the operation of our clinic and website. These may include providers of:

• website hosting;
• website forms;
• appointment scheduling and practice management systems;
• electronic medical records;
• email and communication services;
• customer relationship management systems;
• analytics;
• advertising and marketing services; and
• information technology and security services.

These providers may process personal information on our behalf where necessary to provide their services.

Some service providers may process or store information outside Ontario or Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the website, understand website usage, improve user experience, and measure marketing performance.

Depending on the technologies implemented on our website, these may include analytics or advertising services such as Google Analytics, Google Ads, Meta Ads, Meta technologies, or similar services.

You may be able to limit certain cookies through your browser settings or through any cookie preference tools made available on our website.

Email and Electronic Communications

If you subscribe to our newsletter or consent to receive marketing communications, we may send you clinic news, educational information, service information, or promotional communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary in connection with an appointment, inquiry, treatment, or other service you have requested, where permitted by law.

Safeguarding Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our possession or control.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, professional, regulatory, and record-retention requirements.

Access and Correction

Subject to applicable law, you may request access to personal information held about you or request that inaccurate information be corrected.

Different procedures may apply to requests involving personal health information contained in a clinical record.

Third-Party Websites

Our website may contain links to third-party websites or services. DeNOVO is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Privacy Officer

DeNOVO has designated a Privacy Officer to oversee privacy-related matters and respond to questions or requests concerning personal information.

You may contact the Privacy Officer using the contact information below.

When making a privacy request, please provide sufficient information to help us identify the records or information involved. We may need to verify your identity before processing a request.

Complaints

If you have concerns about how DeNOVO has collected, used, disclosed, or safeguarded your personal information, we encourage you to contact us first so that we can review and address your concern.

You may also have the right to contact the applicable privacy oversight authority, including the Information and Privacy Commissioner of Ontario, depending on the nature of your concern and the legislation that applies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements. The updated version will be posted on this website with a revised "Last Updated" date and is effective from that date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact: